The ribbon, found at the top of supervisor's screen, comprises several tabs. Three tabs – view, create and extra – are always available, and are described in this topic.
Other tabs appear depending on the activity you are carrying out, and are described in the relevant sections of this Assistant.
In this topic:
See also:
Most windows in Askiafield also have their own dedicated ribbon tabs, which appear when that window is active. They contain commands applicable to that area of functionality (e.g. focus on task in the tasks ribbon). Details of these tabs can be found in the relevant sections of this Assistant.
You can hide the ribbon (and thereby increase the screen space available for AskiaField's various windows) by double-clicking any of the tabs. This leaves the tabs themselves visible, but hides the rest of the ribbon. While the ribbon is hidden, you can still use it by clicking any tab; the ribbon temporarily appears, showing the commands on the selected tab, until you click one of the commands. If the ribbon is hidden, you can display it again by double-clicking any of the tabs.
For details on specific ribbon functionality, use the links below:
The ribbon contains several buttons:
| Icon | Command | Function |
|---|---|---|
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Settings menu | Opens the settings menu, where you can change the program options and view logs. |
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Undo | Reverses the last action you performed. |
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Redo | Reinstates the last action you reversed (undid with the undo command). |
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Help | Opens the help menu. |
The settings menu contains the following commands:
| Icon | Name | Function |
|---|---|---|
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CCA Settings |
Opens the CCA settings dialog, where you can set various program options. |
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Logging Settings |
Allows you to control which events are recorded to log files, and the names and locations of these files. |
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View CCA Log |
Opens the CCA log file in Windows Notepad, or your preferred text editor. When an error is written to the log file, supervisors will be notified with a system message (if they have permission to view the log file, which is set on the general tab of the restrictions properties). |
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Exit |
Close down Askiafield CCA and save all information in the databases. |
The view tab contains the following commands:
| Icon | Name | Function |
|---|---|---|
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Agents | Displays the agents window, if it is not already open. |
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Tasks |
Displays the tasks window, if it is not already open. |
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Contact Lists | Displays the sample lists window, if it is not already open. |
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Groups | Displays the group hierachy window, if it is not already open. |
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Reports | Displays the reports window, if it is not already open. |
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Restrictions | Displays the restrictions window, if it is not already open. |
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Messages | Displays the messages window, if it is not already open. |
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Skills | Displays the skills window, if it is not already open. |
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Locations | Displays the locations window, if it is not already open. |
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Web Rooms | Displays the web rooms window, if it is not already open. |
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SLAs | Displays the SLAs window, if it is not already open. |
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Email Boxes | Displays the email boxes window, if it is not already open. |
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Inbound Numbers | Displays the inbound numbers window, if it is not already open. |
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Projects | Displays the projects window, if it is not already open. |
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Routes |
Displays the routes window, if it is not already open. |
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Presets |
Contains a list of Save as...: Allows you to save the current window layout as a new preset. This allows you to arrange the screen to your liking, save it under an appropriate name and then quickly load this layout again at a later time. For more information, see customizing the screen layout. Manage: Allows you to rename or delete any of the save screen layout presets. |
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Cascade |
Arrange the visible windows as a cascade (i.e. overlapping). |
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Tile horizontally |
Tile all open windows horizontally. |
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Tile vertically |
Tile all open windows vertically. |
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Language |
Allows you to select the language for the askiafield interface (in the ribbon, dialog boxes, etc.). This does not affect the language used in your surveys. Note: this command is available only in askia supervisor.
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Window snapping |
Controls whether window borders are "magnetic", i.e. they "stick" to each other when you move them near to each other. This helps you to line up your windows neatly, without them overlapping. When window snapping is switched on, you can override it by holding SHIFT when you drag. The options available are:
|
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Filter view |
Opens the filter view dialog, which allows you to specify the columns to be displayed in the alarm, calls, messages and recordings windows. The |
The create tab contains the following commands:
| Icon | Name | Function |
|---|---|---|
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Survey |
Creates a new survey task. The task properties properties dialog appears, allowing you to specify the details for the new task. |
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VBScript | Creates a new VBScript task. The task properties dialog appears, allowing you to specify the details for the new task. |
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CTScript | Creates a new CTScript task. The task properties dialog appears, allowing you to specify the details for the new task. |
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Inbound Group | Creates a new inbound group. The inbound group properties dialog appears, allowing you to specify the details for the new group. |
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Outbound Group | Creates a new outbound group. The outbound group properties dialog appears, allowing you to specify the details for the new group: |
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Capi Group | Creates a new CAPI group. The capi group properties dialog appears, allowing you to specify the details for the new group: |
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Coding Group |
Creates a new coding group. The coding group properties dialog appears, allowing you to specify the details for the new group: |
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Sample List | Creates a new sample list. The new list dialog dialog appears, allowing you to specify the details for the new list. |
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Do-not-contact List |
Creates a new do-not-contact list. The new list dialog dialog appears, allowing you to specify the details for the new list. |
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Agent | Creates a new agent. The new agent dialog appears, allowing you to specify the details for the new list. |
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Skill | Creates a new agent. The new skill dialog appears, allowing you to specify the details for the new list. |
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Email Box | Creates a new email box. The new email box dialog dialog appears, allowing you to specify the details for the new list. |
The extra tab contains the following commands:
| Icon | Name | Function |
|---|---|---|
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Send message |
Send a message to one of the logged-in agents. |
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Find call | Opens the find calls window, which allows you to search for, and view, details of specific calls. |
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Defaults |
Allows you to set the default settings for agents, locations, etc. Select the appropriate sub-command; the appropriate properties dialog appears, allowing you to define the defaults for that type of object: |
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Alarms |
Set alarm parameters for general alarms. |
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Pauses |
Create user defined pauses. |
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Inbound Blacklist |
Allows you to block telephone numbers from being dialed by the call centre. |
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Mailing |
Allows you to set the global default settings for email messages. You can set details for the server (IP address, SMTP password and username), mail grouping (how many mails are sent in each batch, and how much waiting time elapses between batches), and email message details (the from address, reply-to address, etc.). These defaults can be over-ridden for individual sample lists. Right-click the list, select For more information, see mailing options. |
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Timezone Matching | Allows you to define timezone sets, which can be used to identify contact time zones from their telephone numbers. See time zone matching for details. |
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Modules |
Allows you to add API modules. This command is available from version 5.4.3. |
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Authentication tokens |
Allows you to manage authentication tokens to control access to API modules. This command is available from version 5.4.6. |
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Logging Settings |
Allows you to control which events are recorded to log files, and the names and locations of these files. |
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View CCA Log |
Opens the CCA log file in Windows Notepad, or your preferred text editor. When an error is written to the log file, supervisors will be notified with a system message (if they have permission to view the log file, which is set on the general tab of the restrictions properties). |
The help menu contains the following commands:
| Command | Function |
|---|---|
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Contents |
Display the help file. |
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About CCA |
Display the version number of your Askiafield CCA installation (or the CCA you are connected to, if running askia supervisor), whether the version is 32 or 64-bit, the version of AskCmn being run, and details of any beta version, where applicable. |
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About Supervisor |
Display the version number of your askia supervisor installation, whether the version is 32 or 64-bit, the version of AskCmn being run, and details of any beta version, where applicable. |
