Maximum nr of results in find/edit contact

The maximum number of results that will be displayed when a user in CCA or Supervisor performs a find operation using the find/edit contact dialog. The default value is 1000.

Maximum nr of results in find call

The maximum number of results that will be displayed when a user in CCA or Supervisor performs a find call operation. The default value is 1000.

New object depth

Sets the maximum number of nested objects that can be created. The default value is 5.

When a user creates a new object in the select object dialog, he or she can create a new object again (for example, create list -> select task -> create new). In some cases, he or she could do this indefinitely (e.g. new route -> set diversion route -> new route -> ...). This setting limits the amount of nested new objects.

Time between alarm checks (s)

The time interval, in seconds, between alarm checks performed by CCA. The default is 2 seconds.

Allow listen-in participation

Determines whether supervisors are allowed to take part to a listen-in participation. The default is Yes.

PDStat database path

The path to a Predictive Stats database (which allows you to use additional statistics relating to predictive dialling). The default value is blank.

SLA refresh rate (ms)

The frequency, in milliseconds, of Service Level Agreement (inbound duties) refreshes. The default is 60000 ms.

Hold automatic dial duration (ms)

If there is a problem with telephony - for example, no more lines available - all subsequent calls will fail. To prevent the system from overloading, the automatic dialling is halted for a specified period, as set by this option (in milliseconds).

Note that since v5.3.2 this setting is task/project specific, because some reasons for telephony halting are task-specific (e.g. can't reach agent)

The default value is 3000 ms.

Nr of days to keep socket log-files

Indicates the number of days CCA keeps socket logs before deleting them. The default is 10 days.

Minimum time between alarms when writing error to log file (min)

Determines the frequency at which alarm errors are written to the log file. Enter the minimum delay between any two error messages, in minutes. The default value is 5 minutes.

Non-critical lock time-out (ms)

Time (in milliseconds) after which a request for an internal lock will fail (if some other thread holds the lock).

For non-critical tasks, this time can be smaller to prevent blocking the system for a long time, because it isn't a big problem if the request fails. An example for this is opening a quota dialog on CCA.

The default is 15000 ms.

Critical lock time-out (ms)

Time (in milliseconds) after which a request for an internal lock will fail (if some other thread holds the lock).

For critical tasks, this time is higher, because failure could cause serious problems. An example is loading a survey when saving an interview.

The default is 60000 ms.

Unresponsive time-out (ms)

Indicates the time, in milliseconds, after CCA is unresponsive, before CCA writes an entry to the CCA log file. The default value is 10000.

Predictive dialling time-out

Time (in seconds) after which a contact is released by CTArchitect if it isn't used by predictive dialling.

If this value is low, CCA load will be higher because CTArchitect will request more contacts (and abandon them). If the value is high, the likelihood of calling a contact outside quotas increases.

The default is 60 seconds.

Prefix for linked servers

Indicates the prefix to use for linked servers. Only use this in the case of mutiple CCAs sharing the same SQL server.

Send mails using quoted-printable encoding

Indicates whether the CCA will use quoted-printable encoding for emails. The default value is Yes.

Use 8-bit colours for see-in

Determines whether an 8-bit color palette will be used for the display when the see-in function is used. The default value is No.

CCA ID

Indicates the ID of the CCA (Used by the CTArchitect).

Check CTWatch

Determines whether CCA uses the CTWatch for restarting. The default is No.

Enable capi

Determines whether CCA allows CAPI interviews. The default is Yes.

Enable coding

Determines whether CCA allows coding activities. The default is Yes.

Enable inbound

Determines whether  CCA allows inbound interviews.  The default is Yes.

Enable outbound

Determines whether CCA allows outbound interviews. The default is Yes.

Determines whether CCA allows web interviews. The default is Yes.

Debugging level

Indicates the level of detail the debug file will contain (note that prior to version 5.3.3, "1" was the only supported level). The default value is 2.

Flush interval (lines)

Indicates the number of lines the CCA will write to the debug file at a time. The default is 10 lines.

Interval to create new file (minutes)

Indicates, in minutes, how often the CCA will create a new debug file. The default is 1440 minutes.

Root path

The default path used by CCA. This is where CCA will look first for a survey or list.

Default list path

The default path used by CCA. This is where the CCA will look first for a list

Default task path

The default path used by CCA. This is where the CCA will look first for a survey.

Connect to CTArchitect

Determines whether CCA will use a CTArchitect. The default is No.

Remote host

The IP address of the CTArchitect server.

Remote port number

The port used to communicate with the CTArchitect. The default is 902.

Message delay (s)

CTArchitect reads some data directly from the CCA database. If askiafield CCA modifies some data in the database, it sends a message to CTArchitect telling it to re-read the data from the database. Because it is possible for the save operation to take some time, you can configure the delay, in seconds, after which CCA sends the update request. The default is 3 seconds.

Database connection string

The path to the Lists SQL database.

Example:

Provider=sqloledb; Data Source=[SQL Server]; Initial Catalog=Lists;Trusted_Connection=no;User Id=[SQL login];Password=[SQL password]

This option is available from version 5.4.6.

In this option, you can specify the DSN result codes that you want to treat as a hard bounce (which will not be retried). Other codes will be treated as a soft bounce (and thus can be retried, according to the default mailing settings or the settings on a particular sample list. Enter the list of codes, with each separated by a semi-colon. For example:
5.1;5.2.1;5.3.3;5.3.4;5.5;5.6;5.7

By default (i.e. unless over-ridden in this option), the following result codes are hard bounced:

•  5.1.x (address status)
•  5.2.1 (mailbox status - mailbox disabled)
•  5.3.3 (mail system status - system not capable of selected features)
•  5.3.4 (mail system status - message too big)
•  5.5.x (mail delivery protocol status)
•  5.6.x (message content or media status)
•  5.7.x (security status)

By default (i.e. unless over-ridden in this option), the following result codes are soft bounced:

•  0.0.0 (no DSN detected)
•  5.0.x (other)
•  5.2.x (mailbox status)
•  Except for 5.2.1 (see above)
•  5.3.x (mail system status)
•  Except for 5.3.3 & 5.3.4 (see above)
•  5.4.x (network or routing status)

List thread time-out (ms)

The time (in milliseconds) that elapses before the CCA considers a list non-responsive. The default is 300000 ms.

LST file path

The default storage location for the sample lists initialized by Supervisor in upload file mode.

Restart lists at startup

Determines whether AskiaField CCA will, on start-up, automatically restart any lists that were running at the time it was shut down. The default is No.

Schedule check delay (ms)

To run schedules, CCA verifies each one repeatedly to check if the associated task should be stopped or started. This option determines how often these checks are to be done. If the delay is low, the load on the CCA increases, because it has to run the checks more frequently. If the delay is high, it could take a while for a schedule to start (so in this case instead of 12:00:00 it could start at 12:00:29). The delay is stated in milliseconds. The default value is 30000 ms.

Update status delay (ms)

The delay that elapses, in milliseconds, after which 'unimportant' status updates (like number of contacts available) are sent to clients. Important updates (like a list being started or stopped) are always sent immediately.

The default value is 30000 ms.

Write appointment history to appointment message

Determines whether the default appointment message history will be written into the appointment message window or not (in AskiaClient). The default is Yes.

Write call history to appointment message

Determines whether the call history is written into the appointment message window or not (in Askiaclient). The default is No.

The length of time that AskiaField will allow to elapse before a large database query is considered to have failed. The default is 900 seconds. You may be instructed by Askia support to change this value in order to resolve specific problems.

The length of time that AskiaField will allow to elapse before a database query is considered to have failed. The default is 30 seconds. You may be instructed by Askia support to change this value in order to resolve specific problems.

Root path for list mailing log files

The path where CCA will store the mailing log files for webpanel surveys.

Root working directory

The default path where surveys will be stored when they are initialized by Supervisor in upload file mode.

Store exported data compressed on disk

Determines whether the zip files generated during an export interviews to qes file are to be stored on the server. The default is Yes.

Compression level of backup files

The level of compression used by CCA when generating backup files in zip format. The default level is 3.

Resource cache size (nr of items)

To increase performance, CCA keeps resources in memory, so it doesn't have to read the file from disk every time an agent requests it. To reduce memory usage, the number of stored items is limited. The default number is 10 items.

Update task timeout (s)

The time, in seconds, that an update task (from Supervisor) can take, before CCA considers it to be timed out. The default is 120 seconds.

Determines whether data can be stored on a SQL Server. The default is Yes.

Indicates the path to the survey's SQL database.

Example:

Provider=sqloledb; Data Source=[SQL Server]; Initial Catalog=Surveys;Trusted_Connection=no;User Id=[SQL login];Password=[SQL password]

If this option is set to Yes, any dat (interview) files in the survey directory will be imported into CCA whenever the survey is loaded or reloaded.

The default is No.

Survey database connections are pooled. This setting defines the maximum amount of connections. The default is 5 connections.

Note that connection pooling is being phased out, because ADO handles its own connection pooling. In a few versions, this setting will be dropped.

The duration, in seconds, for which a quota lock remains in force (a quota is locked when a supervisor is editing it, in order to prevent multiple users making conflicting changes). The default value is 300.

The time, in seconds, which supervisors have to respond to a quota lock request (when a supervisor begins editing a quota), before it is granted. The default value is 30.

The time, in milliseconds after which survey thread clean-ups occur. The default value is 300000 milliseconds.

Prior to version 5.4, files are generated in the working directory when you add a survey to CCA or Supervisor. From version 5.4, this is no longer the case: importing and updating a survey saves the structure to a database, and not to a QES file. Note, however, that you can still generate a QES file with the command get working copy.

However, you may need a QES file in this location if you have AskiaVista set up to use this folder. In this situation, switch this option to Yes.

Database connection string

Indicates the path to the CTScripts SQL database.

Example:

Provider=sqloledb; Data Source=[SQL Server]; Initial Catalog=CTScripts;Trusted_Connection=no;User Id=[SQL login];Password=[SQL password]

CTScript database connection string

The path to a different SQL Server (in replication mode), which CCA can use for reports. Example:

Provider=sqloledb; Data Source=[SQL Server]; Initial Catalog=[SQL db];Trusted_Connection=no;User Id=[SQL login];Password=[SQL password] Or DSN=Askia_Statistics;UID=XXX;PWD=XXX

Database connection string (for linked servers)

The path to a different SQL Server (in replication mode), which CCA can use for reports. Example:

Provider=sqloledb; Data Source=[SQL Server]; Initial Catalog=[SQL db];Trusted_Connection=no;User Id=[SQL login];Password=[SQL password] Or DSN=Askia_Statistics;UID=XXX;PWD=XXX

Lists database connection string

The path to a different SQL Server (in replication mode), which CCA can use for reports. Example:

Provider=sqloledb; Data Source=[SQL Server]; Initial Catalog=[SQL db];Trusted_Connection=no;User Id=[SQL login];Password=[SQL password] Or DSN=Askia_Statistics;UID=XXX;PWD=XXX

Main database connection string

The path to a different SQL Server (in replication mode), which CCA can use for reports. Example:

Provider=sqloledb; Data Source=[SQL Server]; Initial Catalog=[SQL db];Trusted_Connection=no;User Id=[SQL login];Password=[SQL password] Or DSN=Askia_Statistics;UID=XXX;PWD=XXX

PDStat database connection string

The path to a different SQL Server (in replication mode), which CCA can use for reports. Example:

Provider=sqloledb; Data Source=[SQL Server]; Initial Catalog=[SQL db];Trusted_Connection=no;User Id=[SQL login];Password=[SQL password] Or DSN=Askia_Statistics;UID=XXX;PWD=XXX

Statistics database connection string

The path to a different SQL Server (in replication mode), which CCA can use for reports. Example:

Provider=sqloledb; Data Source=[SQL Server]; Initial Catalog=[SQL db];Trusted_Connection=no;User Id=[SQL login];Password=[SQL password] Or DSN=Askia_Statistics;UID=XXX;PWD=XXX

Surveys database connection string

The path to a different SQL Server (in replication mode), which CCA can use for reports. Example:

Provider=sqloledb; Data Source=[SQL Server]; Initial Catalog=[SQL db];Trusted_Connection=no;User Id=[SQL login];Password=[SQL password] Or DSN=Askia_Statistics;UID=XXX;PWD=XXX

Database connection string

Indicates the path to the statistics SQL database.

Example:

Provider=sqloledb; Data Source=[SQL Server]; Initial Catalog=Statistics;Trusted_Connection=no;User Id=[SQL login];Password=[SQL password] Or DSN=Askia_Statistics;UID=XXX;PWD=XXX

Interval between session saves (s)

The interval, in seconds, after which CCA will update the statistics endtime for agent sessions. The default is 30 seconds.

Create new session when changing outbound task

Indicates whether CCA must create a new session for a logged agent, when the agent changes his or her outbound group, or when a supervisor moves him or her. The default is Yes.

Save agent session stats,

Save agent stats,

Save call stats,

Save group membership stats,

Save inbound stats,

Save key-in stats,

Save location stats,

Save message stats,

Save number stats,

Save outbound stats,

Save pause stats,

Save project stats,

Save route stats,

Save supervisor session stats,

Save transfer stats,

Save web interview event stats,

Save web interview session stats,

Save web interview stats,

Save predictive stats

Indicates whether CCA must save the statistics for the object involved (call, location, etc). The default is Yes.

Disconnect time (min)

The time, in minutes, after which CCA will disconnect an API session. The default is 15 minutes.

Port number

The port used by CCA to communicate with the API, for the appropriate socket.

Require password

Declares whether a password is required (Yes/No) to enable connections between the API and CCA, for the appropriate socket.

Encryption

Determines whether encryption is used, for the appropriate socket. The default is No.

Compression

Determines whether compression is used, for the appropriate socket. The default is No.

Port number

The port used by askiafield CCA to communicate with CAPI machines, for the appropriate socket.

Require password

Declares whether a password is required (Yes/No) to enable connections between CAPI machines and CCA, for the appropriate socket.

Encryption

Determines whether encryption is used on connections between CAPI machines and CCA, for the appropriate socket. The default is No.

Compression

Determines whether compression is used on connections between CAPI machines and CCA, for the appropriate socket. The default is No.

Queue update delay (ms)

The delay, in milliseconds, after which updates for the queue are sent to the agent (to display the number of agents and the queue length in CATI). The default is 15000 ms.

If set to yes, CCA will send queue information for deactivated inbound group memberships to the CATI machines.

Sets the path that will be used for agent VOIP logging. VOIP logging can be enabled or disabled globally, or on an agent-by-agent basis.

By default, this setting is blank.

• From version 5.4.3, the behaviour of VOIP logging is set in the option softphone trace enablemode, as described below.
• Prior to version 5.4.3, VOIP logging can be switched on or off for individual agents, by right-clicking the agent and selecting the command enable softphone trace or disable softphone trace as appropriate.

From version 5.4.0, the CATI version is recorded in the softphone trace.

Determines whether softphone tracing (i.e. logging VOIP for agents) occurs. The available choices are:

• Globally off: No logging occurs for any agent.
• Globally on: Logging is automatically carried out for all agents. Note that you must also specify a path in the the option softphone trace path (see above) for logging to occur. This option is useful if you want to quickly start logging VOIP for all agents, in order to diagnose a problem.
• Defined per agent: This is the default setting. Logging occurs on an agent-by-agent basis. Logging can be started or stopped for an individual agent by right-clicking an agent and selecting the command enable softphone trace or disable softphone trace as appropriate. Note that you must also specify a path in the option softphone trace path (see above) for logging to occur.

Port number

The port used by CCA to communicate with the CATI machines.

Require password

Declares whether a password is required (Yes/No) to enable connections between CATI and CCA.

Indicates if a CATI agent or supervisor can select their login user name from a list, or if they need to type them directly.

Encryption

Determines whether encryption is used on connections between CATI and CCA , for the appropriate socket. The default is No.

Compression

Determines whether compression is used on connections between CATI and CCA , for the appropriate socket. The default is No.

Compression

Determines whether compression is used on connections used by the reporting service, for the appropriate socket. The default is No.

Encryption

Determines whether encryption is used on connections used by the reporting service, for the appropriate socket. The default is No.

Port number

The port used by CCA to communicate with the reporting service. The default is 970.

Time between agent updates (s)

The frequency, in seconds, that CCA sends agent updates to supervisor. The default is 2 seconds.

Time between list updates (s)

The frequency, in seconds, that CCA sends list updates to supervisor. The default is 2 seconds.

Time between survey updates (s)

The frequency, in seconds, that CCA sends survey updates to supervisor. The default is 2 seconds.

Nr of alarms/recordings to send in batch

Indicates the maximum number of alarms or recordings sent to supervisor in a batch. The default number is 100.

Port number

The port used by CCA to communicate with the supervisor machine, for the appropriate socket.

Data port number

The port used by CCA for data transport, for the appropriate socket.

Select agent from list

Indicates if a CATI agent or supervisor can select their login user name from a list, or if they need to type them directly.

Require password

Determines whether a password is required (Yes/No) to enable connections between askiafield supervisor and askiafield CCA, for the appropriate socket.

Encryption

Determines whether encryption is used on connections between CCA and supervisor, for the appropriate socket. The default is Yes.

Compression

Determines whether compression is used on connections between CCA and supervisor, for the appropriate socket. The default is No.

Try to keep AskiaExt running automatically

Indicates whether CCA must try to reconnect to askiaext after a disconnection. The default is Yes.

Interview timeout (s)

The time, in seconds, that CCA keeps information for an interrupted web interview in the web connection window before the interview is considered timed out. The default is 60 seconds.

Note that if interviews in memory are enabled on WebProd, this setting will be ignored and interview sessions will be created according to the WebpPod setting.

Time between "quota to do" updates (s)

The frequency, in seconds, with which "quota to do" information is sent from CCA to WebProd. This applies only when "Send Quota to do information" is selected in the quota definition settings for web surveys. The default is 60 seconds.

Port number

The port used by CCA to communicate with web machines on the appropriate socket.

Encryption

Determines whether encryption is when CCA communicates with web machines, for the appropriate socket. The default is Yes.

Compression

Determines whether compression is when CCA communicates with web machines, for the appropriate socket. The default is No.

Determines whether data compression is used on connections used by the agent monitoring service, for the appropriate socket. The default is No.

Determines whether data encryption is used on connections used by the agent monitoring service, for the appropriate socket. The default is No.

The port used by CCA to communicate with the agent monitoring service. The default port is 990.

Determines whether data compression is used on connections used by the export service, for the appropriate socket. The default is No.

Determines whether data encryption is used on connections used by the export service, for the appropriate socket. The default is No.

The port used by CCA to communicate with the export service. The default port is 960.

Determines whether data compression is used on connections used by the recording management service, for the appropriate socket. The default is No.

Determines whether data encryption is used on connections used by the recording management service, for the appropriate socket. The default is No.

The port used by CCA to communicate with the recording management service. The default port is 960.

Determines whether data compression is used on connections used by the speech service, for the appropriate socket. The default is No.

Determines whether data encryption is used on connections used by the speech service, for the appropriate socket. The default is No.

The port used by CCA to communicate with the speech service. The default port is 960.

The URL from which CCA updates will be downloaded. The default value is http://installers.askia.com/CCAMirror/Tracks/Askia/.

Update arguments

Indicates the arguments used during automatic updates for the application in question (CATI, Supervisor, Face, Reporting Service). The default is /SP- /silent /noicons.

Update arguments

Indicates the arguments used during automatic updates for the application in question (CATI, Supervisor, Face, Reporting Service). The default is /SP- /silent /noicons.

Update style

Determines whether updates for the application in question (CATI, Supervisor, Face) are update immediately, show warning before update (this warning cannot be refused) and ask if update should be executed. The default is update immediately.

Path to update file

Indicates the path where the update files are stored on the CCA server for the application in question (FaceForCE.).

Indicates the path where Agent Monitoring Service setups are stored on the CCA server.

AskiaFace

Indicates the path where AskiaFace setups are stored on the CCA server.

Parameters can be added to the path. For example: “/SP- /silent /noicons /cca:CcaHostname:CcaPort”

Cati

Indicates the path where CATI setups are stored on the CCA server.

Indicates the path where CCA setups are stored on the CCA server.

Indicates the path where Export Service setups are stored on the CCA server.

FaceForCE

Indicates the path where FaceForCE setups are stored on the CCA server.

Indicates the path where Recording Management Service setups are stored on the CCA server.

Reporting Service

Indicates the path where Reporting Service setups are stored on the CCA server.

Indicates the path where Speech Service setups are stored on the CCA server.

Supervisor

Indicates the path where Supervisor setups are stored on the CCA server.

WebProd

Indicates the path where WebProd setups are stored on the CCA server.

Packages

Indicates the path where Packages are stored on the CCA server.

Supervisor

Indicates the path where Supervisor Click & Go is stored on the CCA server.