Inbound numbers (I.N.) 

An inbound number is a telephone number on which calls can be received. The inbound numbers window displays all the inbound numbers currently being handled by CCA.

The fields are as follows (note that you can right-click in the column headings to select which columns are visible):

• ID: The unique ID number of the inbound number.

• Name: The name of the inbound number.

• DID: The number the caller has to dial to reach this inbound number.

• Internal number: The internal extension of the telephone number.

• Voice mail: The identification number of the voice-mail box associated with this inbound number.

• Route: The route linked to the inbound number.

• Task: The task linked to the inbound number.

The inbound numbers tab of the ribbon (available when the inbound numbers window is active), contains the following commands:

Icon	Name	Function
	Properties	View or edit the properties of the selected inbound number.
	Duplicate	Create a copy of the selected inbound number. This is given the same name as the selected item, but with "- Copy" appended to the name.
	Delete	Delete the selected inbound number.
	Run Report	Run one of CCA's Crystal Report statistics. In the sub-menu, select the specific report you wish to run for this inbound number. Depending on the report type, you may be prompted to specify information, such as a date or group name. When the report has finished running, it appears in the Crystal Reports viewer.
	Route Overview	Displays a flow diagram of any route associated with the selected inbound number.

The context (right-click) menu contains the following commands:

• New: Add a new inbound number.

• Delete: Delete the selected inbound number.

• Route Overview: Displays a flow diagram of any route associated with the inbound number.

• Properties: View or edit the selected inbound number's properties.