Managing locations (computer and telephone stations)

A location is a combination of a workstation PC and a telephone. The locations window displays all the locations currently being handled by CCA.

Note: The contents of this window can only be modified in CCA, not the Supervisor module.

You can display or hide specific columns by right-clicking the column headers and selecting or de-selecting the column, as appropriate.

In this topic:

The columns are as follows (note that you can right-click in the column headings to select which columns are visible)::

Name: The name of the location.
Agent: The name of the agent using the location.
Agent status: The status of the agent using the location.
Agent IP address: The IP address of the agent using the location.
Supervisor: The name of the agent who started the supervisor module at that location (if applicable).
Supervisor IP address: The IP address of the agent who started the supervisor module at that location (if applicable).
ID: The identification number of the location.
Computer name: The Windows network name of the computer using the location.

The locations tab of the ribbon (available when the locations window is active), contains the following commands:

Icon	Name	Function
	Run Report	Run one of CCA's Crystal Report statistics. In the sub-menu, select the specific report you wish to run for this location. Depending on the report type, you may be prompted to specify information, such as a date or group name. When the report has finished running, it appears in the Crystal Reports viewer.

The context (right-click) menu contains the following commands:

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