You can manually enter custom quotas for your CAPI surveys.
To define custom quotas for a CAPI survey:
allocate quotas. The allocate quotas window appears.OK to apply your new quotas.You can manually assign or view quotas for each agent. Whenever these quotas are changed, the updated quota values will be downloaded by the agents when they next connect to CCA.

For CAPI, there are two types of quota:
Quotas by questionnaire: if no quotas are defined into "allocate quotas for CAPI", agents will receive the global quotas for the survey (as defined in "define quotas").
Quotas by agent: if you have selected allocate quotas for CAPI, then CAPI agents will receive personalized quotas.