Call result codes allow you to record how and why each call ended during CATI (AskiaVoice) interviewing. The codes refer to information stored in a questionnaire's Lister field. This Lister field stores information about the result of the call. The list of codes is fully customizable; see customise call result codes for details.
The standard list of call result codes is as follows:
| Call Result Code (AskState) | Sub Result (AskSubState) | Description (EN) | Description (FR) | Manual | Progressive | Predictive | Comments |
| 0 | 0 | Success | Succès | X | Manual - Validation can only be made by the interviewer | ||
| 1 | 0 | No tone | Pas de tonalité | X | X | X | Manual - The agent can specify this option or a routing in the questionnaire. Progressive/Predictive - The dialer can detect the no tone and specify it automatically. |
| 2 | 0 | Busy | Occupé | X | X | X | Manual - The agent can specify this option or a routing in the questionnaire. Progressive/Predictive - The dialer can detect the busy tone and specify it automatically. |
| 3 | 0 | No answer | Pas de réponse | X | X | X | Manual - The agent can specify this option or a routing in the questionnaire. Progressive/Predictive - The dialer can detect the no answer and specify it automatically if nobody answers the phone related to the settings defined in dialing tabs (No answer time in seconds). |
| 4 | 0 | Hang up | Raccroché avant connexion | X | Manual - The agent can specify this option or a routing in the questionnaire. | ||
| 5 | 0 | Answering machine | Répondeur téléphonique | X | X | Manual - The agent can specify this option or a routing in the questionnaire. Predictive - The dialer can detect the answering machine and specify it automatically. | |
| 6 | 0 | Person absent | Personne absente | X | Manual - The agent can specify this option or a routing in the questionnaire. | ||
| 7 | 0 | Refused | Refus de répondre | X | Manual - The agent can specify this option or a routing in the questionnaire. | ||
| 8 | 0 | Wrong number | Mauvaise adresse | X | Manual - The agent can specify this option or a routing in the questionnaire. | ||
| 9 | 0 | Appointment | Rendez-vous | X | Manual - The agent can specify this option or a routing in the questionnaire. | ||
| 10 | 0 | Quota reached | Quota atteint | X | Manual - The agent can specify this option or a routing in the questionnaire. | ||
| 11 | 0 | Fax or modem | Fax / Modem | X | X | Manual - The agent can specify this option or a routing in the questionnaire. Predictive - The dialer can detect the Fax/Modem and specify it automatically. | |
| 12 | 0 | Duplicate | Doublon | X | Manual - The agent can specify this option or a routing in the questionnaire. | ||
| 13 | 0 | Not in target | Pas dans la cible | X | Manual - The agent can specify this option or a routing in the questionnaire. | ||
| 14 | 0 | Cannot communicate | Ne peut communiquer | X | Manual - The agent can specify this option or a routing in the questionnaire. | ||
| 15 | 0 | Client disconnection | Déconnexion du client | This option is only used by the system when it encounters an issue with the connection to the Cati. | |||
| 16 | 0 | Unknown error | Erreur inconnue | This option is only used by the system when it encounters an unknown issue. | |||
| 17 | 0 | User defined 1 | Personnalisé 1 | X | Manual - The agent can specify this option or a routing in the questionnaire. | ||
| 18 | 0 | User defined 2 | Personnalisé 2 | X | Manual - The agent can specify this option or a routing in the questionnaire. | ||
| 19 | 0 | User defined 3 | Personnalisé 3 | X | Manual - The agent can specify this option or a routing in the questionnaire. | ||
| 20 | 0 | User defined 4 | Personnalisé 4 | X | Manual - The agent can specify this option or a routing in the questionnaire. | ||
| 21 | 0 | User defined 5 | Personnalisé 5 | X | Manual - The agent can specify this option or a routing in the questionnaire. | ||
| 22 | 0 | Abandoned by dialer | Abandon par dialler | X | Predictive - For the amount of calls made for the agents, if no one is available, the system hangs up existing dialling calls | ||
| 23 | 0 | Nuisance call | Appel de nuisance | X | Predictive - A contact pickup the phone but no agents are available. | ||
| 24 | 0 | Refused per agent | Refusé par agent | X | Manuel - Only the agent can refuse to call the contacts and then use this option. | ||
| 25 | 0 | Agent Phone unavailable | Téléphone de l'agent Indisponible | x | There is a problem with the agent's phone | ||
| 26 | 0 | Phone Network Out Of Order | réseau mobile du répondant en dérangement | X | The respondent's phone network is out of order (mobile only) | ||
| 27 | 0 | Phone Number changed | Changement de numéro de téléphone | X | The respondent's phone number has changed (Mobile phone only) | ||
| 28 | 0 | Call Rejected | Appel rejeté | X | Call rejected on respondent's side (Mobile phone only) |